Regular tuning of your instrument guarantees not only more pleasure in making music but also a safeguarding of the instrument's value. Possible damage can be detected or prevented in time.

We love tuning pianos and grand pianos. Every instrument should sound its inherent quality, regardless of whether it is a piano for private use or a concert grand piano for professional purposes.
Thus, our customers include: Private individuals, musicians, schools, high schools, music schools, parishes, retirement homes and concert institutions. A large part of our customers have been with us for decades, even in the second generation.

By default, the instruments are tuned to 442 Hz, but on request we are happy to tune to another frequency (e.g. 440 Hz, 432 Hz). This is always done in consultation with the technician on site. If you have any special wishes, please let us know on the phone when making the appointment.

We attach great importance to sustainable service. This includes, in addition to tuning, cleaning, readjustment, re-intonation and advice on pest infestation (e.g. moths) and the subject of humidity.

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Below we have compiled answers to some of the questions we are frequently asked. If you have any further questions, please feel free to contact us.
How long is the warranty on repairs carried out?

We give a 2-year guarantee on mechanical functions. The prerequisite is correct handling and the right location of the instrument.

How long do strings last on a piano?

Approx. 20 years, then the strings should be replaced. Exceptions are made in very humid locations or accidents with liquids, etc.

When do the hammer heads on my piano need to be replaced?

There are two reasons why hammer heads have to be replaced. Either they are so heavily played that the felt has hardened and the sound suffers (if necessary, this can also be corrected with voicing). Another possibility is that the strings have played heavily into the felt (deep grooves are created). On the one hand, this has an effect on the sound, but also on the axles that guide the hammer shaft. To avoid severe damage, the hammer heads must be replaced.

Can I have a silent system installed in my piano?

In principle, yes. However, on some models the space is too small and we cannot install the system afterwards. In any case, compromises have to be made for an instrument with a muting system installed later. So it is not to be compared with the brand-new instruments.

How often does my piano need a service?

In addition to the annual tuning, the instrument should also be checked and reworked in regulation. This is usually done by the tuner during the tuning job.
However, after a few years, more extensive work may be required. The felts on the hammer heads become very worn over time and have to be sanded down or even replaced. The keys are also exposed to a lot of friction and, depending on use, need an overhaul every few years. As the strings are made of steel (and partly of copper), they start to oxidise over time and this has a bad effect on the sound. We therefore recommend replacing the strings after 20 years at the latest.

Can my piano be repaired at my home?

For small jobs, the technician can also repair the instrument at home. Simple regulation work, for example. For all major work, however, the instrument must be brought to the workshop – there we have enough space and all the tools at hand. This way, nothing can surprise us when we take a closer look at the instrument.

Does my instrument have to go to the workshop for repair?

It is highly recommended to take the instrument to the workshop. Only a few jobs can be done at home. For many jobs, there is not enough space or equipment at home, or it would simply be too expensive to bring all the tools.
Because many repairs take several weeks, the travel costs for the technician would also be too expensive.

How long will a repair take?

The duration of the repair depends on the work. For a major overhaul (new strings, complete overhaul of the action, treatment of the keys,…) at least one month must be expected.
With most repairs there are some idle times, because wood has to be dried or glue spots have to harden. Especially with new strings, the instrument needs some time until it can hold its tuning.

When the piano arrived, I was first overwhelmed by its presence, and the beauty of the tones that change with each touch and the range of expression made me glad I made the decision to purchase it.
It is worth mentioning that it is not out of tune, which is an amazing level of quality that one would not expect coming from Switzerland.
Yoshiaki Sato - Tokushima, Japan
Thank you to Josias and the wonderful team in facilitating the move of a beautiful Steinway from Hinwil, all the way to Sydney, Australia! The experience, professionalism and service at Piano Sigrist was a pleasure to deal with. Highly recommend their services in all things piano!
Tony Lee, Concert Pianist - Sydney, Australia
Our pianos are looked after with passion and reliability by Piano Sigrist. With a wealth of experience ranging from concert pianos to student pianos, they look after our instruments in a highly professional, reliable manner and with a service culture which is unparalleled.
Peter Renfordt - Head of Music School Küsnacht
As a music school with many instruments, we need partners who are independent, efficient and reliable. Piano Sigrist supports us with these values and deals with our requests in a solution-oriented and sometimes innovative way.
Jan Zimmermann – Head of Material/Logistics - Zurich Conservatory School of Music
Kompetenz und Freude bei allem - rund um Klavier und Flügel mein Ansprechpartner.
Y. Brandenberger
Extremely competent, honest and friendly service.
Competent, focused on high quality, attentive but not intrusive.
Ch. F.
Friendly, professional advice, large selection, plenty of time/opportunity to try things out, fast delivery.
Highly qualified piano maker. Each instrument is treated individually with the utmost care.
Great family company.
C. Schmid
Very professional. Careful and friendly. If necessary, someone comes immediately to fix the problem.
M. Wulkan-Koch
innovative. modern. reflective. competent. heart-friendly. fast. straightforward.
R. Naef
At PS you can feel the great enthusiasm for the instruments. Warranty claims are dealt with promptly.
Ph. Sturzenegger
Wonderful family with wonderful pianos.
C. Perez
Una societá familiare e disponibile al cliente.
F. Mocci
All expectations are always fulfilled.
S. Bosshard - Gemeinde Zumikon
Listen well to customers' needs. Seriously strive for quality until success.
U. Tobler
Very friendly service, quick competent advice, very patient.
S. Bader
Becoming a customer at Piano Sigrist also means becoming a member of the Sigrist family.
A. Verlasques-Parra
Small, solid family business.
Ch. Schmitz
Piano Sigrist explained the most sureable solutions for our piano needs.
A. Frise
Leading piano dealer and workshop in CH.
J. Tasler

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